What we collect, what we don't, and how to reach us.
EarRx is a joint venture of KickerTek and Luca Consulting PLLC. This policy explains how we handle information collected through myearrx.com before the EarRx clinical service launches. It does not yet describe the handling of clinical information, because we are not yet operating the clinical service. A separate, HIPAA-aligned Notice of Privacy Practices will be published when EarRx begins clinical operations.
What we collect right now
At this stage, the only personal information we collect through this website is what you voluntarily give us:
- Your email address, if you submit it through the waitlist form, so we can notify you when EarRx launches in your state.
- Messages you send us at customerservice@myearrx.com, along with whatever information you include in them.
We do not ask for, and you should not send us, any child's medical information through this website at this time.
What we do with it
- We use your email address to send you occasional updates about EarRx and to notify you at launch.
- We do not sell your email address. We do not rent it. We do not share it with third parties for their marketing purposes.
- You can unsubscribe at any time by replying to any email from us with "unsubscribe," or by writing to customerservice@myearrx.com. We will remove your address promptly.
Service providers we use
We use a small number of standard service providers to run the website and handle waitlist signups. They act on our behalf and only receive the minimum information needed to do their job:
- Cloudflare — hosts the website and our domain.
- Formspree (or an equivalent form handler) — receives waitlist form submissions and forwards them to our inbox.
- Google Workspace — hosts our customerservice@myearrx.com email.
Each of these providers has its own privacy practices. We select providers we believe apply reasonable security and data-handling standards.
Cookies and analytics
This website does not set advertising cookies. It may use minimal technical cookies set by our hosting provider to serve the site, and we may add privacy-respecting analytics (for example, a cookieless page-view counter) to understand general traffic. If we add analytics, this policy will be updated before they go live. We do not use cross-site tracking cookies.
Children's privacy
This website is intended to be read by adults — specifically, parents and caregivers. It is not directed to children. We do not knowingly collect personal information from anyone under the age of 13 through this site. If you believe a child has submitted information to us, write to customerservice@myearrx.com and we will delete it.
HIPAA — before the clinical service launches
EarRx is not yet delivering clinical care through this website. Information submitted to the waitlist is not protected health information. Once the EarRx clinical service is operating, a separate Notice of Privacy Practices will govern how we handle protected health information under HIPAA and applicable state laws. That notice will be published in the patient app and on this website prior to clinical launch.
Security
We apply reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, and we cannot guarantee absolute security. If we ever detect a security event that may have affected your information, we will comply with applicable notification laws.
Your choices
- Access or correction. Ask us what we have on file for you, or correct it, by writing to customerservice@myearrx.com.
- Deletion. Ask us to delete your waitlist entry at any time and we will do so promptly.
- State-specific rights. Depending on where you live (for example, California, Colorado, Virginia, or other states with comprehensive privacy laws), you may have additional rights — including the right to know, delete, correct, or opt out of certain uses of your information. Write to customerservice@myearrx.com and we will honor applicable rights.
Changes to this policy
We will update this page when our practices change — most notably, prior to launching the EarRx clinical service, when HIPAA-covered practices will take effect. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Questions or requests can go to customerservice@myearrx.com.
EarRx · A joint venture of KickerTek & Luca Consulting PLLC.